World Bank Executive Transition

30%

improvement in project efficiency

150 hours

saved in project analysis

$40,000

per year by avoiding misallocation of funds

Meet World Bank

The World Bank, a leading international financial institution, frequently undergoes leadership transitions that are crucial for steering global development initiatives. Such transitions are significant as they influence strategic direction and organizational effectiveness.

The incoming leadership, particularly in high-profile roles, needs to swiftly gather honest and actionable feedback from a broad range of stakeholders. This feedback must be collected in a high-trust, anonymous environment to ensure authenticity and effectiveness.

Industry

Finance

Offices

450 around the world

Employees

40,000+

Use case

Executive Transition

Case study overview

Robin Mearns recently assumed the role of Global Director at the World Bank. His transition into this critical position demanded a comprehensive understanding of stakeholder perspectives to shape his leadership approach effectively.

Robin’s primary goal was to obtain insights from over 309 individuals within the organization, focusing on three key questions to understand organizational dynamics and refine his strategy.

The challenges

Communication Barriers: Collecting genuine, candid feedback from a diverse group within the organization proved challenging. Traditional methods struggled to bridge communication gaps and ensure comprehensive participation.
Time Constraints: The need for rapid feedback was crucial given the high-stakes nature of an executive transition. Traditional feedback mechanisms were too slow to meet the urgent needs of the transition.
Lack of Anonymity: Ensuring anonymity was essential for receiving honest feedback but difficult to achieve with conventional feedback methods, which could lead to biased or incomplete responses.

The solution: AskHumans

AskHumans facilitated the anonymous collection of feedback from 309 participants, providing a secure environment that encouraged honest and unfiltered responses. The platform’s design ensured that feedback was collected in a way that respected participants’ anonymity.

The platform's flexibility allowed Robin to address the three different questions he posed, tailoring the feedback process to gather specific insights relevant to his strategic needs.

AskHumans provided quick turnaround times for synthesizing feedback, allowing Robin to receive and act upon insights promptly. This real-time data analysis helped Robin to adjust his strategies effectively.

Results

Quantitative Data: The use of AskHumans resulted in a high response rate of 95%, with a 40% increase in engagement compared to traditional feedback methods. The platform saved approximately 120 hours of data collection and analysis time.
Qualitative Insights: The anonymous feedback provided actionable insights that were crucial for Robin’s decision-making process. Key themes emerged, including areas for strategic improvement and key organizational concerns.
Impact on Transition: AskHumans enabled Robin Mearns to quickly adapt to his new role, align his strategies with organizational needs, and build trust within the team. The timely and actionable feedback facilitated a smoother transition and more effective leadership.

Conclusion

The use of AskHumans significantly benefited Robin Mearns and the World Bank by providing a streamlined, anonymous feedback process that was crucial for a successful executive transition. The platform's efficiency in gathering and analyzing feedback helped Robin make informed decisions quickly.

AskHumans can continue to support the World Bank in future leadership transitions, as well as other organizational needs such as stakeholder engagement and strategic planning, ensuring that feedback remains a valuable component of organizational development.

"Using AskHumans was pivotal during my transition to Global Director. The platform’s ability to deliver honest, anonymous feedback swiftly allowed me to gain a clear understanding of organizational dynamics and stakeholder concerns. It empowered me to make informed decisions quickly and effectively, setting a strong foundation for my leadership."

Robin Mearns, Global Director of the Social Sustainability and Inclusion (SSI) Global Practice at the World Bank

World Bank Executive Transition

Meet World Bank

Case study overview

The challenges

The solution: AskHumans

Results

Conclusion

Ready to take your organization to the next level?

Subscribe for Updates

Features

Industries

Case studies

Company

Company